Frequently Asked Questions

Everything you need to know about shopping with Carlson Labs.

What are your shipping rates and delivery times?

We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns on unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products tested for quality and safety?

Yes, all Carlson Labs products undergo rigorous third-party testing to ensure they meet the highest standards for purity, potency, and safety before reaching our customers.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may modify or cancel your order within 1 hour of placement by contacting our customer service team directly.